ODSC Policies

Explore the complete set of policies, guidelines, and forms that support smooth operations for sellers on our marketplace.

Seller Information

Commission Structure

Explore the commission rates applied across product categories and how they affect your earnings.

Payment Process

Learn about payment methods, payout cycles, and the overall payment processing timeline for your store.

Tax Information

Understand your tax obligations, compliance requirements, and how taxes are applied to your sales.

Terms & Conditions

Review the legal framework governing your partnership with ODSC as a marketplace seller.

Policies & Standard Operating Procedures (SOPs)

Refund & Return Policies

Guidelines for managing product returns and issuing customer refunds.

Seller Claim Policy

Instructions for submitting claims regarding transactions or platform issues.

Dispute Resolution Policy

Steps to resolve disputes between sellers and customers.

Termination Policy

Details on account suspension, deactivation, and termination procedures.

Performance Scorecards

Metrics and evaluations used to monitor seller performance and service quality.

Forms

Seller Claim Request

Submit a request to address product or platform-related issues.

Submit Claim

Insurance Claim Form

File a claim for product damage, theft, or loss under coverage terms.

Submit Insurance Claim

Dispute Resolution Request (DRR)

Initiate a formal resolution request for unresolved conflicts.

Submit DRR

Appeal Form

Submit an appeal against decisions such as account suspensions or terminations.

Submit Appeal